Our principles of action and core values

 

 

As an educational company, we embody the following 6 values:

• We are 100% customer-centric

• We are responsible for our own actions, take ownership and deliver results

• We ensure a targeted and efficient use of resources

• We invent and simplify

• We remain curious and continue to learn new things

• And for this we have and look for the best employees and develop us all further

 

We are 100% customer-centric

• Focus on your customer. Always! We want to be the most customer-centric training center in the DACH region

• We want to create a vision that is in line with the customer experience. We constantly remind ourselves who the customer is so that we can deliver the right results

• Innovations for customers: it is our job to find solutions, not the customer’s

• Work your way backwards from the customer: Anticipate what the customer needs and work backwards from that perspective to the product, service and process

• Know and anticipate the needs and wishes of our customers

• We amaze our customers and exceed their expectations

• We ask ourselves: “Is my work helping my customer?”

• We take feedback from the customer seriously and are not just fishing for compliments

 

We are responsible for our own actions, take ownership and deliver results

• Personal responsibility is one of our core values: ownership and results are pivotal to us

• Be precise, committed and dedicated! Our focus is on delivering key results and achieving goals

• Focus on numbers, data and facts! Data is the only truth

• We promote an autonomous environment where our employees can set priorities and make decisions

• We also consider the long-term impact that our decisions have on other teams, sites and the customers

• We recognize and celebrate/appreciate success while making sure we stay focused on getting the right results

 

We ensure a targeted and efficient use of resources

• It all comes down to economy. Efficiency is our top priority

• We use our resources in those areas where we see the greatest leverage for our development

• It does not matter how many resources we have if we do not know how to use them. Without this knowledge, they will never be enough. That is why we place great emphasis on sound know-how and the right leverage

• Doing more with less is essential for rapid product development

 

We invent and simplify

• We try to see things as they are, with an attitude that is free of expectations, judgments and prejudices

• We listen to customers to understand their problems and pain points. We firmly believe that this is how we initiate the associated innovation

• The customer experience is at the center of everything we do. The most important thing for us is that our customers can easily handle the solutions we find for them

• We consistently eliminate steps that do not add any value

• We believe that perfection does not take place when there is nothing left to add, but when there is nothing else to take away

 

We remain curious and continue to learn new things

• If you do not constantly renew yourself, you will be blown away by the winds of change

• We never stop learning. Being curious, open, and able to reflect on things keeps us agile

• Curiosity is the basis for innovation. Without curiosity there is no innovation

• Evolution rewards curious behavior. This also applies in business

• Our curiosity enables us to see things from a new and unusual perspective that others do not recognize. We know that “impossible” is not a fact but an opinion. Everything is possible

• We live to learn

 

And for this we have and look for the best employees and develop us all further

• Our priorities include coaching and training employees and providing them with regular feedback. We always want to reflect on both good and bad performance

• Hiring only the best is our goal. We do what it takes, stay on the ball, and are creative in finding the best candidate for a job

• We would rather accept open positions than fill them with the wrong candidates. We want to know what job descriptions and profiles must look like for the best candidates to apply and for us to enhance the company’s performance

• We want to quickly identify and respond to poor performance and poor hiring decisions

• We want to train and support employees, even if this results in leading them away from their own team. This can lead to new constellations and help our staff with personal development

• We help others achieve their goals